The weak link between the transcription firm and the physician / medical records supervisor can be the office staff. It can also be the strongest link; it just depends on the quality of that staff.

Here is the bad news, many (I’m not sure it’s not most) of the people we are hiring in America today have one or more of these issues: indolent (read lazy), obtuse (read stupid) or dishonest (read crooked). These people cost companies large amounts of money through theft, loss of customer satisfaction and the need to hire additional staff to do what a smaller staff could in fact do. Let’s consider how these problems and the people that embody them affect our businesses and economy.

Few subjects are more relevant in the medical transcription world than this one. Many physicians and medical records specialists are concerned about this topic. What is the issue and what are their concerns? The issue is offshore outsourcing and the concerns are these:

We had a client call the other day and say “I counted my lines using MS Word and your line count is much larger than that one. Why is that?” That is a very good question. Just how many ways are there to count lines? Let’s see:

Do you ever get letters from transcription services guaranteeing 99% accuracy in their transcription work; that’s impressive, don’t you think? That last sentence with spaces was 144 characters. When you accept “99% accuracy” you are saying I will accept 1.44 errors for every sentence of that length; again, that is every sentence in the whole document! Did you know that? Would you be happy with that? I would not.

Permanently Do the Temporary Thing

by Ralph and Carol Bass

Here is the question: are you looking for temporary help or a permanent medical transcription supplier? The answer is; Yes.

Say again? As it is often packaged, you have only two choices: 1) obtain temporary help to get you out of a transcription jam, or 2) obtain a [...]